Support Specialist




SE2 develops and markets Alice POS, a new-generation point-of-sale software that propels merchant into the modern technological era. Alice POS is a cloud-based point of sale solution designed for multi-site stores such as franchises, buying groups and corporate networks.

SE2 is a mature and rapidly growing startup. A dynamic, welcoming and passionate team develops and markets Alice POS. In the heart of Sherbrooke, SE2 offers an inclusive, open space, where continuous learning and human growth is key. Joining the Alice POS team means striving for a common goal: delivering flawless software that meets customers needs.



SE2 is looking to hire a Support Specialist to support its SAAS software. The Support Specialist answers customer questions by phone or email, documents the customer’s ideas and suggestions, maintains the technical support website, and performs quality test tasks on the software.


Job Description and Required Skills

  • Answer customer questions by phone and email in English or French
  • Troubleshoot issues customers may face over the phone
  • Carry out customer satisfaction surveys
  • Document all information related to customers
  • Maintain Knowledge Base
  • Perform quality assurance on software


You are the person we are looking for if you

  • Love human relations and helping others
  • Like working with an innovative and dynamic team
  • Are comfortable with technology and advanced use of Windows
  • Are able o analyze and resolve issues quickly
  • Communicate with ease in French and in English
  • Respect troubleshooting processes and analyses technical problems
  • Are able to effectively present information and answer customer questions
  • Have a Diploma of Collegial Studies (DEC) or Academic (LAC) in a subject relevant to employment
  • Ease with WordPress and ability to make tutorial videos are an advantage



  • Full time position at 37.5 hours / week
  • Flexible schedule and weekend rotation
  • Continuous training
  • Works in our office in Sherbrooke for team spirit and collaboration


If you think you have what it takes to modernize the retail industry with us, send us your CV with a few words explaining why we should consider your application.


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